FAQ

Does your store offer warranties or guarantees on their products?

We warranty our jewelry will meet the description of your selection. If there is a service that jewelry needs we ask you to contact us directly to karla@shopetnika.com so we can assist you with repairs or service for your jewelry.

What is the return policy for online jewelry purchases?

Please, refer to our return policy. Returns are accepted within 7 business days after jewelry is received.


Are the product images on the website true to the actual appearance of the jewelry?

Yes, the pictures provided are the actual photos of the jewelry you will receive.

How long does it take for online jewelry orders to be delivered?

It takes from the moment your purchase 5-7 business days approximately.


What shipping options are available, and are there any associated costs?

Your shipping will be calculated at check out.

Can I track the status of my online jewelry order?

Yes, after we have process your order you will receive and email with a tracking number.

What if the jewelry I receive is damaged or not as described?

We ask us to please take pictures and contact us directly to karla@shopetnika.com to assist you.

Do online jewelry stores offer customization or personalization options?

Please, message us with your specific inquiry.

Are there any special care instructions for the jewelry I buy?

Yes, please refer to jewelry care page.

 

Can you resize a ring?

Yes, we do resize rings for our jewelry and clients, please message me directly for instructions of how to pay for this special service to karla@shopetnika.com